Question 1

What do I need to register at bk.99?

Accepted Answer

All you need is an active Bangladeshi mobile number (bKash or Nagad preferred) and a strong password. Registration page — your account will be ready in just 2 minutes. No NID required at the initial stage.

Question 2

How many accounts can be created with the same mobile number?

Accepted Answer

Only One Account approved. Creating multiple accounts under the same number or from the same device is strictly prohibited. Any violation of this rule will result in all associated accounts being permanently closed.

Question 3

What should I do if I forget my password?

Accepted Answer

Login page Click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes under 2 minutes.

Question 4

How do I log in if my mobile number has changed?

Accepted Answer

If you no longer have access to your old number, email us at support@bk99-khelo.com or reach out via live chat. After verifying your identity, we'll link your account to a new number.

Question 5

Can I close or delete my account?

Accepted Answer

Yes. You can temporarily disable your account (self-exclusion) or request permanent closure from Account Settings. Any existing balance can be withdrawn before closing. For details, Responsible Gaming page View.

Question 6

What is the minimum age to register?

Accepted Answer

Minimum age to register on bk.99 18 years. Underage accounts are closed immediately. Age verification may be required before large withdrawals.

Question 7

How do I make a deposit at bk.99?

Accepted Answer

Log in and click the "Deposit" button. Select your preferred payment method — bKash, Nagad, Rocket, or Upay. Enter the amount and follow the on-screen instructions. Once confirmed, funds are credited to your balance instantly.

Question 8

What is the minimum deposit amount?

Accepted Answer

The minimum deposit at bk.99 is just ৳50 (for bKash and Nagad). For Rocket and Upay, the minimum is ৳100. Maximum limits may vary depending on your payment method and account tier.

Question 9

How long does a deposit take?

Accepted Answer

bKash and Nagad deposits are typically Instant — funds are credited within 1 minute. During peak hours, it may take up to 5 minutes. If it hasn't arrived within 10 minutes, please contact support.

Question 10

What should I do if my deposit fails?

Accepted Answer

If a deposit fails, first check that your mobile balance is sufficient, then verify your internet connection. If the problem persists, take a screenshot of the transaction and send it to us via live chat. Most issues are resolved within 30 minutes.

Question 11

How long do withdrawals take?

Accepted Answer

Typically within Within 30 minutes Funds are sent directly to your bKash or Nagad account. During peak hours or for larger amounts, it may take up to 2–4 hours.

Question 12

What is the minimum withdrawal amount?

Accepted Answer

Minimum Withdrawal ৳200. To make a withdrawal, your account must have at least one successful deposit and all bonus wagering requirements must be met.

Question 13

Is KYC verification required for withdrawals?

Accepted Answer

KYC is not required for small withdrawals. However, once you exceed a certain threshold, you may need to submit your National ID (NID) or a selfie. This is purely for security — once completed, you won't need to do it again.

Question 14

Can a withdrawal request be cancelled?

Accepted Answer

If your withdrawal is still in "Processing" status, contacting support promptly may allow it to be cancelled. However, once it shows "Completed", cancellation is no longer possible. Always double-check your details before submitting a withdrawal request.

Question 15

How do I claim the welcome bonus?

Accepted Answer

After creating a new account, the welcome bonus is automatically credited on your first deposit. Before depositing, make sure to Bonus page to check active offers. Each bonus has its own wagering requirements.

Question 16

What does bonus wagering mean?

Accepted Answer

Wagering means you must place a specified amount in bets before withdrawing bonus funds. Example: 5x wagering on a ৳500 bonus means you need to wager a total of ৳2,500. For details, Terms & Conditions View.

Question 17

How do I get a referral bonus?

Accepted Answer

Share your referral code with a friend. When they register using your code and make their first deposit, both of you will receive a bonus. You can find your referral code in Account Settings. Promotions page Details.

Question 18

Do bonuses expire?

Accepted Answer

Yes, most bonuses have an expiry date — typically 7 to 30 days. If the wagering requirements are not met within that period, the bonus will be forfeited. Use your bonus promptly once received.

Question 19

Which sports can I bet on at bk.99?

Accepted Answer

Cricket, football, kabaddi, tennis, badminton, basketball, hockey, and 30+ more sports are available. Bet on all major events — BPL, IPL, Premier League, World Cup, and beyond. On the Sports Events page View.

Question 20

What is live betting and how does it work?

Accepted Answer

Live betting means placing bets on a match as it's happening in real time. Odds shift constantly once the match kicks off, so quick decisions are key. Sports Betting page Learn more.

Question 21

When is a bet cancelled?

Accepted Answer

If a match is cancelled, abandoned, or rescheduled, the bet is voided and your full stake is refunded. Bets may also be voided due to technical errors — in which case, your stake will be returned as well.

Question 22

What is the minimum bet amount?

Accepted Answer

The minimum bet in most betting markets is ৳10. However, certain special events or markets may have different limits. You can see the minimum and maximum for each bet on the bet slip.

Question 23

Is bk.99 really safe?

Accepted Answer

Yes. bk.99 uses 256-bit SSL encryption to keep all data secure. Your personal information and financial transactions are completely safe. Your data is never sold to third parties.

Question 24

What should I do if someone asks for my OTP or password?

Accepted Answer

Never share it. No bk.99 staff member will ever ask for your OTP or password by phone or message. If anyone claims to be a bk.99 representative and requests this information, report it immediately to support@bk99-khelo.com.

Question 25

Is logging in on multiple devices safe?

Accepted Answer

You can be logged in on both mobile and computer at the same time. However, avoid signing in on unfamiliar or shared devices. Always log out after using a public device.

Question 26

What is self-exclusion and how do I enable it?

Accepted Answer

Self-exclusion means temporarily or permanently deactivating your own account. You can request it via Account Settings or live chat — choose a duration from 7 days up to 6 months. Learn more Responsible Gaming page।

Question 27

Can I set betting limits?

Accepted Answer

Yes. You can set daily, weekly, or monthly deposit limits from Account Settings. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period.

Question 28

Where can I get help with betting issues?

Accepted Answer

The bk.99 support team is always ready to help. Reach us via Live Chat or at support@bk99-khelo.com. For more details, the Responsible Gaming page Read more.

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